Variables

Ticket-specific variables available in opening embeds and custom messages.

You can use variables:

in plain message content
inside embeds
inside conditional blocks

You can also use standard variables from the scripting variables page such as {user.mention}, {server.name}, and more.

Variable Reference

Core
Users
Channel
Topic
Transcript

Variable	Output
`{ticket.id}`	The ticket channel’s ID
`{ticket.status}`	The ticket’s status (`open`, `closed`, `deleted`)
`{ticket.priority}`	The ticket’s current priority label
`{ticket.opened_at}`	When the ticket was opened
`{ticket.opened_at.raw}`	Opening time as a unix timestamp
`{ticket.opened_at.short}`	Opening time in short date format
`{ticket.closed_at}`	When the ticket was closed
`{ticket.closed_at.raw}`	Closing time as a unix timestamp
`{ticket.closed_at.short}`	Closing time in short date format

Timestamps come in three forms. The plain form (e.g. {ticket.opened_at}) renders as a full Discord timestamp. .raw gives the unix integer. .short gives a short date.

These same fields are available for each of the following prefixes: {ticket.creator}, {ticket.author}, {ticket.claimer}, {ticket.closer}

{ticket.creator} and {ticket.author} are aliases for the same person.

Available suffixes:

Suffix	Output
(no suffix)	The user’s ping
`.mention`	The user’s ping
`.name`	The user’s username
`.display_name`	The user’s display name
`.id`	The user’s ID
`.full`	The user’s full tag
`.tag`	The user’s full tag
`.avatar`	The user’s avatar URL

Examples:

{ticket.creator.mention} — pings the ticket opener
{ticket.closer.display_name} — name of who closed it
{ticket.claimer.id} — ID of the claimer

Variable	Output
`{ticket.channel}`	The ticket channel’s mention
`{ticket.channel.mention}`	The ticket channel’s mention
`{ticket.channel.name}`	The ticket channel’s name
`{ticket.channel.id}`	The ticket channel’s ID

Variable	Output
`{ticket.topic}`	The topic’s name
`{ticket.topic.name}`	The topic’s name
`{ticket.topic.description}`	The topic’s description
`{ticket.topic.emoji}`	The topic’s emoji

Variable	Output
`{ticket.transcript.url}`	Direct link to the ticket transcript

The transcript URL is only populated after the ticket is closed. It will be empty in opening embeds.

Quick Tips

{ticket.creator.*} and {ticket.author.*} always refer to the same member.
{ticket.claimer} and {ticket.closer} are blank until those events occur — use them in close messages, not opening embeds.
Transcript variables are only available after close. Use them in log channel embeds or DM messages.
Wrap conditional content in {if ...}{/if} to show it only when a variable has a value.

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Variables

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Variables

Variable Reference

Quick Tips