Overview
A fully-featured ticket system with topics, forms, claiming, transcripts, and automation.Members click a button or dropdown on the ticket panel to open a private channel with your support team. Tickets can have custom forms, be claimed, prioritised, transcribed, and auto-closed on inactivity.
Panels
Send the panel and manage the ticket system.
Options
Topics, categories, limits, and claiming.
Forms
Add intake questions to ticket topics.
Blacklist & Access
Support roles, admins, and blacklist.
Lifecycle
In-ticket commands, claiming, and automation.
Custom Messages
Opening embeds and notification messages.
Quick setup
;ticket setup opens an interactive wizard — a paginated panel with buttons, dropdowns, and modals that configures the whole system without command syntax.
1
Launch the wizard
Run this in the channel where you want the panel. It enables the system and opens the wizard:
2
Configure each step
Move through the pages with Back / Next and press Edit to open each modal:
Categories & Logging, Roles, Behavior, Limits, Topics, and Blacklist. From the Topics page you can create topics and open a per-topic wizard for roles, trainee permissions, automation, and naming.
3
Send the panel
Press Send Panel Here on the Overview page, or run:
How a ticket works
1
Member opens a ticket
They click the panel and select a topic. If the topic has a form, a modal appears for them to fill in before the channel is created.
2
Private channel created
Only the opener and assigned support roles can see it. The opening embed is sent if configured.
3
Staff handles it
Staff can claim, rename, prioritise, add members, or request closure.
4
Ticket closed
Channel moves to the closed category. Transcript posts to the log channel if configured.