Panels
Send the ticket panel, configure per-panel behaviour, and manage the system.The ticket panel is the message members interact with to open a ticket. It shows a button (no topics) or a topic dropdown depending on your setup.
Ticket panel sent to #support.
Initial setup
Run this in the channel where you want the panel. It enables the system and opens the interactive setup wizard — a paginated panel with buttons and modals for configuring categories, roles, behavior, limits, topics, and the blacklist. Press Send Panel Here on the wizard’s Overview page to post the panel.Send a panel
Per-panel configuration
Each panel can override global ticket settings. Run;ticket panel config [#channel] to see the current state of any panel.
Behaviour
Behaviour
Ticket limitOverride how many concurrent tickets a single member can have open via this specific panel. Falls back to the global limit if not set.ClaimingForce claiming on or off for tickets opened from this panel, regardless of the global claiming setting.Use
reset to remove the override and defer back to the global setting.Pin opening messageWhen enabled, the opening message (with the Close and Claim controls) is automatically pinned in every ticket channel created from this panel.Categories
Categories
Set a default open category for all tickets opened from this panel. Sits between the topic category and the global default in the priority order.Priority order when placing a ticket:
- Topic’s own category (most specific)
- Panel’s category (set here)
- Global default category (fallback)
Display
Display
Change what the panel message looks like at any time by resending it with a new embed code.Sending a new panel to the same channel creates a fresh panel entry — the old message stays but the new one tracks its own settings independently.
View configuration & disable
;ticket setup to re-enable.