Commands & Permissions

All the commands and permissions related to managing and using the ticket system.

Permission Priority

When the system resolves who can act on a ticket, it checks in this order: Administrator → Manage Server → Ticket Support That means:

If someone has both a Administrator role and a Ticket Support role for a topic, they are treated as Administrator.
Manage Server covers all global configuration — categories, logs, limits, support roles.
Ticket Support is granted via a topic support role, a global support role, being added as a ticket admin, or having Manage Channels.

Commands

The primary command for the ticket system is ;ticket. It also supports the alias ;t.

Some commands require the administrator permission. If you don’t want users to have access to server settings, use Fake Permissions to let specific roles use ticket management commands only.

Configuration Commands

These commands configure the structure of the ticket system.

System Management

These require one of:

manage_guild permission

Command	Description	Example
`;ticket setup`	Open the interactive setup wizard (enables the system)	`;ticket setup`
`;ticket send [#channel] [embed code]`	Send or resend the ticket panel	`;ticket send #support`
`;ticket reset`	Disable the ticket system	`;ticket reset`
`;ticket config`	View the current ticket configuration	`;ticket config`
`;ticket limit (1–20)`	Set max open tickets per user	`;ticket limit 2`

Categories & Logs

These require:

manage_guild permission

Command	Description	Example
`;ticket settings global (category)`	Set the default open category	`;ticket settings global Open Tickets`
`;ticket settings closed (category)`	Set the default closed category	`;ticket settings closed Closed Tickets`
`;ticket settings category (topic) (category)`	Set a per-topic open category	`;ticket settings category support Support Tickets`
`;ticket settings logs (#channel)`	Set the transcript log channel	`;ticket settings logs #ticket-logs`

Toggles & Timers

These require:

manage_guild permission

Command	Description	Example
`;ticket settings counting enable`	Enable ticket counting	`;ticket settings counting enable`
`;ticket settings counting disable`	Disable ticket counting	`;ticket settings counting disable`
`;ticket settings claiming enable`	Enable the claiming system	`;ticket settings claiming enable`
`;ticket settings claiming disable`	Disable the claiming system	`;ticket settings claiming disable`
`;ticket claiming public`	Make claims visible to all support	`;ticket claiming public`
`;ticket claiming private`	Hide claims from other support	`;ticket claiming private`
`;ticket settings inactivity (hours)`	Auto-close after inactivity	`;ticket settings inactivity 24`

Topics

These require:

administrator permission

Command	Description	Example
`;ticket topic add (name)`	Create a topic	`;ticket topic add Support`
`;ticket topic remove (name)`	Delete a topic	`;ticket topic remove Support`
`;ticket topics`	List all topics	`;ticket topics`
`;ticket topic name (old) (new)`	Rename a topic	`;ticket topic name Support Help`
`;ticket topic description (name) (text)`	Set topic description	`;ticket topic description support Get help from staff`
`;ticket topic emoji (name) (emoji)`	Set topic emoji	`;ticket topic emoji support 🎫`
`;ticket topic status (name) (open\|closed)`	Enable or disable a topic	`;ticket topic status support closed`
`;ticket topic weight (name) (number)`	Set sort weight	`;ticket topic weight support 10`
`;ticket topic channelname (name) (pattern)`	Set channel name template	`;ticket topic channelname support ticket-{username}-{number}`
`;ticket topic channeltopic (name) (text)`	Set channel topic	`;ticket topic channeltopic support Ticket for {user}`
`;ticket topic closed (name) (category)`	Set per-topic closed category	`;ticket topic closed support Closed Tickets`
`;ticket topic claimeffect (name) (none\|hide\|rename)`	Set claim effect	`;ticket topic claimeffect support hide`
`;ticket topic permissions (name) (close) (delete)`	Set close/delete permissions	`;ticket topic permissions support everyone admin`
`;ticket topic formanswers (name)`	Toggle showing form answers	`;ticket topic formanswers support`
`;ticket settings embed (topic) (code)`	Set opening embed for a topic	`;ticket settings embed support {embed}$v{title: Welcome}`

Forms

These require:

administrator permission

Command	Description	Example
`;ticket modal add (topic) (name) [description]`	Add a form field	`;ticket modal add support Issue Describe your issue`
`;ticket modal remove (topic) (name)`	Remove a form field	`;ticket modal remove support Issue`
`;ticket modal list`	List all form fields	`;ticket modal list`
`;ticket modal name (topic) (old) (new)`	Rename a field	`;ticket modal name support Issue Problem`
`;ticket modal description (topic) (name) (text)`	Edit placeholder text	`;ticket modal description support Issue What happened?`
`;ticket modal type (topic) (name) (short_text\|long_text)`	Change the field type (alias `style`)	`;ticket modal type support Issue long_text`
`;ticket modal toggle (topic) (name)`	Enable or disable a field	`;ticket modal toggle support Issue`

Access Management

Global support roles require:

manage_guild permission

Command	Description	Example
`;ticket settings supportrole add (@role)`	Add a global support role	`;ticket settings supportrole add @Support`
`;ticket settings supportrole remove (@role)`	Remove a global support role	`;ticket settings supportrole remove @Support`
`;ticket support add (topic) (@role)`	Add a per-topic support role	`;ticket support add support @Helpers`
`;ticket support remove (topic) (@role)`	Remove a per-topic support role	`;ticket support remove support @Helpers`
`;ticket support list`	List all support roles	`;ticket support list`

Ticket admins and per-topic admin roles require:

administrator permission

Command	Description	Example
`;ticket admin add (@user)`	Grant ticket admin to a user	`;ticket admin add @wanderer`
`;ticket admin remove (@user)`	Remove ticket admin	`;ticket admin remove @wanderer`
`;ticket admins`	List ticket admins	`;ticket admins`
`;ticket topic admin add (topic) (@role)`	Add per-topic admin role	`;ticket topic admin add support @Managers`
`;ticket topic admin remove (topic) (@role)`	Remove per-topic admin role	`;ticket topic admin remove support @Managers`
`;ticket role set (@role)`	Set the ticket owner role	`;ticket role set @Ticket Owner`
`;ticket role remove`	Remove the ticket owner role	`;ticket role remove`

Blacklist

These require:

manage_guild permission

Command	Description	Example
`;ticket blacklist (@user) [reason]`	Blacklist a member	`;ticket blacklist @wanderer spamming`
`;ticket unblacklist (@user)`	Remove from blacklist	`;ticket unblacklist @wanderer`
`;ticket blacklisted`	View all blacklisted members	`;ticket blacklisted`

Ticket Interaction Commands

Run inside an open ticket channel.

Claiming

These require:

Claiming enabled on the server
The ticket is not already claimed
The ticket creator cannot claim their own ticket

And one of the following:

Administrator permission
A configured Ticket Support role

Command	Description	Example
`;ticket claim`	Claim the current ticket	`;ticket claim`
`;ticket unclaim`	Remove the current claimer	`;ticket unclaim`

Closing

These require one of the following:

The ticket creator (if everyone close permission is set on the topic)
The current claimer
Administrator permission
A configured Ticket Support role (when topic uses support permission)

Command	Description	Example
`;ticket close`	Close the ticket	`;ticket close`
`;ticket closerequest`	Send a close confirmation request	`;ticket closerequest`

Ticket Modification

These require:

Ticket Support role, ticket admin, or Manage Channels

Command	Description	Example
`;ticket rename (name)`	Rename the ticket channel	`;ticket rename billing-issue`
`;ticket move (topic)`	Move ticket to another topic	`;ticket move billing`
`;ticket priority (level)`	Set ticket priority	`;ticket priority urgent`
`;ticket remind [message]`	Remind the ticket owner	`;ticket remind Please respond`

Member Access

These require:

Ticket Support role, ticket admin, or Manage Channels

Command	Description	Example
`;ticket allow (@user or @role)`	Add a member or role to the ticket	`;ticket allow @wanderer`
`;ticket unallow (@user or @role)`	Remove a member or role from the ticket	`;ticket unallow @wanderer`

Utilities

No special permission required.

Command	Description
`;ticket config`	View the current ticket configuration
`;ticket topics`	List all configured topics
`;ticket leaderboard`	Top ticket openers in the server
`;ticket info (@user)`	View all tickets from a user

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​Commands & Permissions

​Permission Priority

​Commands

​Configuration Commands

​Ticket Interaction Commands

​Utilities

Commands & Permissions

Permission Priority

Commands

Configuration Commands

Ticket Interaction Commands

Utilities