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Options

Topics define the individual ticket types shown on the panel dropdown.
Each topic is an independent ticket type with its own category, permissions, claim behaviour, channel naming, and optional form. Topics appear as dropdown options when a member interacts with the panel.
Ticket topic dropdown

A topic dropdown on a live ticket panel.

Requires to configure topics.

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Behavior

Controls how tickets in this topic act and who can act on them.

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Claim effect

When a staff member claims a ticket, the topic’s claim effect determines what happens to the channel.

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Permissions

Set who can close or delete tickets in this topic.
Example:
This lets anyone close tickets in the support topic, but only admins can delete them.

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Form answers

Toggle whether the submitted form responses are posted inside the ticket channel when it opens.
Enabled by default. Disabling this keeps form data server-side only.

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Categories

Where tickets from this topic open and close.

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Open category

Overrides the global default category for this topic specifically.

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Closed category

When a ticket in this topic is closed, the channel moves here. Falls back to the global closed category if not set. Category priority order:
  1. Topic’s own category (most specific)
  2. Panel’s category override
  3. Global default category (fallback)

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Naming

How the ticket channel is named and described.

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Channel name pattern

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string
Template string for the channel name.
Example:

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Channel topic

Sets the Discord channel topic/description shown at the top of the ticket channel.
Channel topic text supports the same pattern variables as the channel name, plus ticket variables.

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Style

How the topic appears in the panel dropdown and in listings.

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Name, emoji, description

The description appears as hint text under the topic name in the dropdown.

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Status

Closing a topic hides it from members without deleting its configuration. Useful for temporarily disabling a topic.

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Sort weight

Higher weight = shown higher in the dropdown. Default is 0.

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Opening embed

Sent inside the ticket channel immediately after it opens. Supports embed scripting and ticket variables. Example:

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Access

Per-topic role overrides on top of global access settings.

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Support roles

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Per-topic admin roles

Roles with full admin access scoped to this topic only.