Ticket System

Tier 2: Pro

Complete support ticket infrastructure with interactive button panels, custom ticket names, member permissions, DM reminders, and ticket lifecycle management.

Command Overview

Command	Aliases	Syntax	Description	Permissions
`.ticket`	—	`.ticket <subcommand> [arguments]`	Manage ticket panels, channels, and members.	Administrator

Ticket Panel Configuration

ticket panel

Build and deploy interactive panels where members click buttons or select menus to open support tickets.

Subcommand	Syntax	Description	Example
`setup`	`.ticket panel setup <name>`	Starts setup wizard for a new ticket panel	`.ticket panel setup support`
`enable`	`.ticket panel enable <name>`	Enables a ticket panel	`.ticket panel enable support`
`disable`	`.ticket panel disable <name>`	Disables a ticket panel	`.ticket panel disable support`
`embededit`	`.ticket panel embededit <name>`	Customizes embed text/color for the panel	`.ticket panel embededit support`
`update`	`.ticket panel update <name>`	Updates panel message in the channel	`.ticket panel update support`
`list`	`.ticket panel list`	Lists all created ticket panels	`.ticket panel list`
`reset`	`.ticket panel reset <name>`	Resets/deletes a ticket panel configuration	`.ticket panel reset support`

Ticket Channel Lifecycle Commands

Manage individual open ticket channels with the following subcommands:

Subcommand	Syntax	Description	Example
`open`	`.ticket open [#channel\|channelId]`	Opens or re-opens a ticket channel	`.ticket open`
`close`	`.ticket close [#channel\|channelId]`	Closes the current or target ticket channel	`.ticket close`
`delete`	`.ticket delete [#channel\|channelId]`	Permanently deletes the ticket channel	`.ticket delete`
`rename`	`.ticket rename <new name>`	Renames the current ticket channel	`.ticket rename billing-support`
`add`	`.ticket add <@user\|userid>`	Adds a member to the current ticket	`.ticket add @User`
`remove`	`.ticket remove <@user\|userid>`	Removes a member from the ticket	`.ticket remove @User`
`remind`	`.ticket remind <@user\|userid> [reason]`	Sends a DM reminder to ticket creator	`.ticket remind @User Please reply to continue`

Setup Examples

Create Panel
Managing an Open Ticket

.ticket panel setup general-support
.ticket panel embededit general-support
.ticket panel list

.ticket rename billing-resolved
.ticket add @BillingSpecialist
.ticket remind @User Are you satisfied with the solution?
.ticket close
.ticket delete