> ## Documentation Index
> Fetch the complete documentation index at: https://docs.razebot.tech/llms.txt
> Use this file to discover all available pages before exploring further.
# Commands & Permissions
> All the commands and permissions related to managing and using the ticket system.
# Commands & Permissions
> All the commands and permissions related to managing and using the ticket system.
## Permission Priority
When the system resolves who can act on a ticket, it checks in this order:
Administrator → Manage Server → Ticket Support
That means:
* If someone has both a Administrator role and a Ticket Support role for a topic, they are treated as Administrator.
* Manage Server covers all global configuration — categories, logs, limits, support roles.
* Ticket Support is granted via a topic support role, a global support role, being added as a ticket admin, or having Manage Channels.
## Commands
The primary command for the ticket system is `;ticket`. It also supports the alias `;t`.
Some commands require the `administrator` permission. If you don't want users to have access to server settings, use [Fake Permissions](/resources/permissions) to let specific roles use ticket management commands only.
### Configuration Commands
These commands configure the structure of the ticket system.
**These require one of:**
* `manage_guild` permission
| Command | Description | Example |
| -------------------------------------- | ------------------------------------------------------ | ----------------------- |
| `;ticket setup` | Open the interactive setup wizard (enables the system) | `;ticket setup` |
| `;ticket send [#channel] [embed code]` | Send or resend the ticket panel | `;ticket send #support` |
| `;ticket reset` | Disable the ticket system | `;ticket reset` |
| `;ticket config` | View the current ticket configuration | `;ticket config` |
| `;ticket limit (1–20)` | Set max open tickets per user | `;ticket limit 2` |
**These require:**
* `manage_guild` permission
| Command | Description | Example |
| ---------------------------------------------- | ------------------------------- | --------------------------------------------------- |
| `;ticket settings global (category)` | Set the default open category | `;ticket settings global Open Tickets` |
| `;ticket settings closed (category)` | Set the default closed category | `;ticket settings closed Closed Tickets` |
| `;ticket settings category (topic) (category)` | Set a per-topic open category | `;ticket settings category support Support Tickets` |
| `;ticket settings logs (#channel)` | Set the transcript log channel | `;ticket settings logs #ticket-logs` |
**These require:**
* `manage_guild` permission
| Command | Description | Example |
| ------------------------------------- | ---------------------------------- | ----------------------------------- |
| `;ticket settings counting enable` | Enable ticket counting | `;ticket settings counting enable` |
| `;ticket settings counting disable` | Disable ticket counting | `;ticket settings counting disable` |
| `;ticket settings claiming enable` | Enable the claiming system | `;ticket settings claiming enable` |
| `;ticket settings claiming disable` | Disable the claiming system | `;ticket settings claiming disable` |
| `;ticket claiming public` | Make claims visible to all support | `;ticket claiming public` |
| `;ticket claiming private` | Hide claims from other support | `;ticket claiming private` |
| `;ticket settings inactivity (hours)` | Auto-close after inactivity | `;ticket settings inactivity 24` |
**These require:**
* `administrator` permission
| Command | Description | Example |
| ------------------------------------------------------- | ----------------------------- | -------------------------------------------------------------- |
| `;ticket topic add (name)` | Create a topic | `;ticket topic add Support` |
| `;ticket topic remove (name)` | Delete a topic | `;ticket topic remove Support` |
| `;ticket topics` | List all topics | `;ticket topics` |
| `;ticket topic name (old) (new)` | Rename a topic | `;ticket topic name Support Help` |
| `;ticket topic description (name) (text)` | Set topic description | `;ticket topic description support Get help from staff` |
| `;ticket topic emoji (name) (emoji)` | Set topic emoji | `;ticket topic emoji support 🎫` |
| `;ticket topic status (name) (open\|closed)` | Enable or disable a topic | `;ticket topic status support closed` |
| `;ticket topic weight (name) (number)` | Set sort weight | `;ticket topic weight support 10` |
| `;ticket topic channelname (name) (pattern)` | Set channel name template | `;ticket topic channelname support ticket-{username}-{number}` |
| `;ticket topic channeltopic (name) (text)` | Set channel topic | `;ticket topic channeltopic support Ticket for {user}` |
| `;ticket topic closed (name) (category)` | Set per-topic closed category | `;ticket topic closed support Closed Tickets` |
| `;ticket topic claimeffect (name) (none\|hide\|rename)` | Set claim effect | `;ticket topic claimeffect support hide` |
| `;ticket topic permissions (name) (close) (delete)` | Set close/delete permissions | `;ticket topic permissions support everyone admin` |
| `;ticket topic formanswers (name)` | Toggle showing form answers | `;ticket topic formanswers support` |
| `;ticket settings embed (topic) (code)` | Set opening embed for a topic | `;ticket settings embed support {embed}$v{title: Welcome}` |
**These require:**
* `administrator` permission
| Command | Description | Example |
| ----------------------------------------------------------- | --------------------------------------- | -------------------------------------------------------- |
| `;ticket modal add (topic) (name) [description]` | Add a form field | `;ticket modal add support Issue Describe your issue` |
| `;ticket modal remove (topic) (name)` | Remove a form field | `;ticket modal remove support Issue` |
| `;ticket modal list` | List all form fields | `;ticket modal list` |
| `;ticket modal name (topic) (old) (new)` | Rename a field | `;ticket modal name support Issue Problem` |
| `;ticket modal description (topic) (name) (text)` | Edit placeholder text | `;ticket modal description support Issue What happened?` |
| `;ticket modal type (topic) (name) (short_text\|long_text)` | Change the field type *(alias `style`)* | `;ticket modal type support Issue long_text` |
| `;ticket modal toggle (topic) (name)` | Enable or disable a field | `;ticket modal toggle support Issue` |
**Global support roles require:**
* `manage_guild` permission
| Command | Description | Example |
| --------------------------------------------- | ------------------------------- | ---------------------------------------------- |
| `;ticket settings supportrole add (@role)` | Add a global support role | `;ticket settings supportrole add @Support` |
| `;ticket settings supportrole remove (@role)` | Remove a global support role | `;ticket settings supportrole remove @Support` |
| `;ticket support add (topic) (@role)` | Add a per-topic support role | `;ticket support add support @Helpers` |
| `;ticket support remove (topic) (@role)` | Remove a per-topic support role | `;ticket support remove support @Helpers` |
| `;ticket support list` | List all support roles | `;ticket support list` |
**Ticket admins and per-topic admin roles require:**
* `administrator` permission
| Command | Description | Example |
| -------------------------------------------- | ---------------------------- | ---------------------------------------------- |
| `;ticket admin add (@user)` | Grant ticket admin to a user | `;ticket admin add @wanderer` |
| `;ticket admin remove (@user)` | Remove ticket admin | `;ticket admin remove @wanderer` |
| `;ticket admins` | List ticket admins | `;ticket admins` |
| `;ticket topic admin add (topic) (@role)` | Add per-topic admin role | `;ticket topic admin add support @Managers` |
| `;ticket topic admin remove (topic) (@role)` | Remove per-topic admin role | `;ticket topic admin remove support @Managers` |
| `;ticket role set (@role)` | Set the ticket owner role | `;ticket role set @Ticket Owner` |
| `;ticket role remove` | Remove the ticket owner role | `;ticket role remove` |
**These require:**
* `manage_guild` permission
| Command | Description | Example |
| ------------------------------------ | ---------------------------- | -------------------------------------- |
| `;ticket blacklist (@user) [reason]` | Blacklist a member | `;ticket blacklist @wanderer spamming` |
| `;ticket unblacklist (@user)` | Remove from blacklist | `;ticket unblacklist @wanderer` |
| `;ticket blacklisted` | View all blacklisted members | `;ticket blacklisted` |
***
### Ticket Interaction Commands
Run inside an open ticket channel.
**These require:**
* Claiming enabled on the server
* The ticket is not already claimed
* The ticket creator cannot claim their own ticket
**And one of the following:**
* Administrator permission
* A configured Ticket Support role
| Command | Description | Example |
| ----------------- | -------------------------- | ----------------- |
| `;ticket claim` | Claim the current ticket | `;ticket claim` |
| `;ticket unclaim` | Remove the current claimer | `;ticket unclaim` |
**These require one of the following:**
* The ticket creator (if `everyone` close permission is set on the topic)
* The current claimer
* Administrator permission
* A configured Ticket Support role (when topic uses `support` permission)
| Command | Description | Example |
| ---------------------- | --------------------------------- | ---------------------- |
| `;ticket close` | Close the ticket | `;ticket close` |
| `;ticket closerequest` | Send a close confirmation request | `;ticket closerequest` |
**These require:**
* Ticket Support role, ticket admin, or Manage Channels
| Command | Description | Example |
| -------------------------- | ---------------------------- | ------------------------------- |
| `;ticket rename (name)` | Rename the ticket channel | `;ticket rename billing-issue` |
| `;ticket move (topic)` | Move ticket to another topic | `;ticket move billing` |
| `;ticket priority (level)` | Set ticket priority | `;ticket priority urgent` |
| `;ticket remind [message]` | Remind the ticket owner | `;ticket remind Please respond` |
**These require:**
* Ticket Support role, ticket admin, or Manage Channels
| Command | Description | Example |
| ---------------------------------- | --------------------------------------- | --------------------------- |
| `;ticket allow (@user or @role)` | Add a member or role to the ticket | `;ticket allow @wanderer` |
| `;ticket unallow (@user or @role)` | Remove a member or role from the ticket | `;ticket unallow @wanderer` |
***
### Utilities
No special permission required.
| Command | Description |
| ---------------------- | ------------------------------------- |
| `;ticket config` | View the current ticket configuration |
| `;ticket topics` | List all configured topics |
| `;ticket leaderboard` | Top ticket openers in the server |
| `;ticket info (@user)` | View all tickets from a user |