> ## Documentation Index
> Fetch the complete documentation index at: https://docs.razebot.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Blacklist & Access

> Control who can open tickets and manage manual channel access.

# Blacklist & Access

> Control who can open tickets and manage manual channel access.

For permission control inside the ticket system, you can use the blacklist or manual allow/unallow commands. Blacklisted members **cannot open tickets**. Manual allow entries grant extra channel access on top of the built-in support role visibility.

## Important Notes

Support role visibility is controlled per topic. If a topic has no support roles configured, the system falls back to the global support role list.

<Tip>
  Manual allow entries are preserved through claim and unclaim. They are removed when a member is manually unallowed. The ticket owner can never be removed via `;ticket unallow`.
</Tip>

***

## Global Blacklist

<Note>
  These commands apply globally — they are not ticket-specific.
</Note>

Requires <Tooltip tip="Users with Manage Server permission or a role granted this via fake permissions.">Manage Server</Tooltip>.

<AccordionGroup>
  <Accordion title="Blacklist a member" icon="user-slash">
    Prevents the member from opening any new tickets.

    ```bash theme={null} theme={null}
    ;ticket blacklist (@user) [reason]
    ```

    <Frame caption="Blacklisting a member.">
      <img src="https://mintlify.s3.us-west-1.amazonaws.com/raze/images/ticket-blacklist.png" alt="Blacklisting a user" />
    </Frame>
  </Accordion>

  <Accordion title="Remove from blacklist" icon="user-check">
    ```bash theme={null} theme={null}
    ;ticket unblacklist (@user)
    ```
  </Accordion>

  <Accordion title="View blacklisted members" icon="list">
    ```bash theme={null} theme={null}
    ;ticket blacklisted
    ```

    Returns a paginated list of all blacklisted members with their reason and timestamp.
  </Accordion>
</AccordionGroup>

***

## Manual Ticket Access

<Note>
  These commands only apply to the specific ticket they are used in.
</Note>

Requires <Tooltip tip="Members assigned a topic support role, added as a ticket admin, or with Manage Channels permission.">Ticket Support</Tooltip>.

<AccordionGroup>
  <Accordion title="Allow a member" icon="user-plus">
    Explicitly grants a member view and send access in the current ticket while it is open.

    ```bash theme={null} theme={null}
    ;ticket allow (@user)
    ```
  </Accordion>

  <Accordion title="Allow a role" icon="users">
    Explicitly grants a role view and send access in the current ticket while it is open.

    ```bash theme={null} theme={null}
    ;ticket allow (@role)
    ```
  </Accordion>

  <Accordion title="Allow list" icon="list">
    Shows all members and roles that have been explicitly allowed into the current ticket.

    ```bash theme={null} theme={null}
    ;ticket allowed
    ```

    Returns a list of extra entries. Does not include the ticket owner or built-in support roles.
  </Accordion>

  <Accordion title="Deny a member" icon="user-minus">
    Removes a member's explicit ticket access. The ticket owner cannot be removed.

    ```bash theme={null} theme={null}
    ;ticket unallow (@user)
    ```
  </Accordion>

  <Accordion title="Deny a role" icon="ban">
    Removes a role's explicit ticket access.

    ```bash theme={null} theme={null}
    ;ticket unallow (@role)
    ```
  </Accordion>
</AccordionGroup>

***

## Ticket Admins

Ticket admins bypass all Discord permission checks and can act in any ticket across all topics. Requires <Tooltip tip="Users with Administrator permission or added as a ticket admin via ;ticket admin add.">Administrator</Tooltip>.

<CodeGroup>
  ```bash Add theme={null} theme={null}
  ;ticket admin add (@user)
  ```

  ```bash Remove theme={null} theme={null}
  ;ticket admin remove (@user)
  ```

  ```bash List theme={null} theme={null}
  ;ticket admins
  ```
</CodeGroup>

### Per-topic admin roles

Grant admin-level access scoped to a single topic. Requires <Tooltip tip="Users with Administrator permission or added as a ticket admin via ;ticket admin add.">Administrator</Tooltip>.

<CodeGroup>
  ```bash Add theme={null} theme={null}
  ;ticket topic admin add (topic) (@role)
  ```

  ```bash Remove theme={null} theme={null}
  ;ticket topic admin remove (topic) (@role)
  ```
</CodeGroup>